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When you place an order in your Airwatch Store, it will be processed by our fulfillment centre within 1-2 days.
Standard shipping : Free of charge. Free Shipping.
Shipping time: Australia-United Kingdom-Canada-USA-Europe: 6 to 10 working days
After purchase, you will receive a shipping confirmation email with a tracking number within 24-48 hours.
However, this email may have ended up in your spam folder. Please check it carefully before contacting customer service.
You will receive an automatic follow-up by email at each stage of the delivery of your order.
"Your satisfaction is our priority"
HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order has shipped, we will send you an email notification with a tracking number that you can use to check the status of your order. Please wait 48 hours for tracking information to become available.
If you have not received your order within 20 days of receiving the shipment confirmation email, please contact us at help@airwatch-au.com with your name and order number and we will take care of it.
Shipments to PO Boxes
Some shipping companies have restrictions on shipments to PO Boxes. If any of your vendors fall into this group, you should find out their policy and communicate it to your customers here.
We accept returns up to 14 days after delivery if the item is unused and in its original condition.
If your order arrives damaged in any way, please email us as soon as possible at help@airwatch-store.com with your order number and a photo of the item's condition. We will handle this on a case-by-case basis, but will do our best to find a satisfactory solution. See our return policy here.
Do you offer delivery to PO Boxes or military Apo / Fpo addresses?
We do not offer delivery to PO Boxes or military APO / FPO addresses.
Taxes and duties
All packages are shipped by Airwatch. For our customers there is no additional tax on our products, which means that you only have to pay the final retail price when you buy.
Change of delivery address
If you wish to change the delivery address, we can change the address at any time before the order has been shipped.
After you place your order, you can contact our customer service within 24-48 hours to request a free change or cancellation of your order. In addition, there are no refunds for cancellations after 24-48 hours of placing your order.
How can you track your order?
Visit the "Track My Order" page and easily track your order using the tracking number or by using your order number with your email address.
Contact us for more information
E-Mail: help@airwatch-au.com
Phone: +33626073856
Address: 27 rue du vercors; 72100 Le Mans, France
