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Any item is eligible for a refund if returned within 30 days of receipt of package (postmark will count).
We accept returns provided the products are returned in their original packaging.
Refunds
If the product does not please you or you have changed your mind upon receipt of the product.
You must return the product to us within 30 days in the original packaging and the return costs will be your responsibility.
After receiving and analyzing the products, your refund will be automatically be applied to your credit card or original payment method within 2-5 days.
If the product is defective or broken upon receipt, we will ask you for proof of the problem (photos, videos). If the proof is sufficient, according to our choice, we will resend you a new product for free or we will fully refund the purchase price, because we must avoid the abuse of dishonest customers.
In some cases particular you should return the products but the return costs will be at your expense and upon receipt we will refund you completely.
Your refund will be automatically be applied to your credit card or original payment method within 2-5 days.
Exchanges
We only replace an item if it is defective or damaged. If in this case, you would like to exchange it for the same item, please send us an email at help@airwatch-au.com.
Any item is eligible for a refund if returned within 30 days of receipt of package (postmark will count).
*Please contact customer service before returning any products. help@airwatch-au.com.
